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RETURN POLICIES
Dream Guitars® > Policies

Return Policies

Risk Free Purchasing

We completely understand customer concern with regard to buying expensive instruments online. But with Dream Guitars® you really can. We've taken all of the risk out of the buying process, so you can buy with complete confidence and gain access to instruments you just can't find in the average music store. We sell high-end custom instruments every day to happy customers all over the world. You could be one of them. Whether you wish to buy a new or used instrument we've created policies that allow for a hassle free and risk free purchase. Please review our return and exchange policies below.

Return Policy On In-Stock Inventory Stringed Instruments Only

If purchased without a demo session in our showroom all instruments are eligible for our 72-hour trial period. Customers have 72 hours from receipt of an instrument to determine if it is right for them. The instrument may be returned for any reason during that time. There is no fee for items purchased with a credit card. Your only liability is the shipping costs in both directions. A small price to pay for access to the finest instruments in the world. The instrument must be shipped back within 72 hours. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused. All in-shop sales are final. All international sales are final.

Return Policy On Custom Ordered Stringed Instruments Only

Custom built instruments require a non-refundable deposit and may be eligible for our 72-hour trial period. Eligibility for the 72-hour trial period is at the sole discretion of Dream Guitars® and is based on how closely the specifications of the instrument are to the builder's norm. If a 72-hour trial is granted, customers have 72 hours from receipt of a custom built instrument to determine if it is right for them. The instrument may be returned for any reason during that time. Dream Guitars® will resell the instrument and process a refund only after the guitar is resold to a new buyer. The refund will be 100% of the purchase price less any tax, import duties(if applicable), shipping costs, and a 2.5% admin fee if the item was purchased with a credit card. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused. All international sales are final.

Return Policy On Merchandise Excluding Instruments And Electronic Equipment

Defective Returns
Unless otherwise specified, we gladly accept defective exchanges on products within 10 days of original invoice date. Item will be inspected upon return to Dream Guitars® to determine defectiveness. Once confirmed, customer will be shipped an exchanged item or receive store credit. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused.

Non-Defective Returns
Returns of non-defective items are at Dream Guitars® sole discretion within 3 days of original invoice date. Non-defective returns will be for store credit only unless other arrangements are made prior to purchase. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused. All in-shop sales are final. All international sales are final.

Return Policy On Electronic Equipment Only

Electronic Equipment is not returnable unless defective. This is to insure every amp we sell is in new condition. We gladly accept defective exchanges on Electronic Equipment within 3 days of original invoice date. Item will be inspected upon return to Dream Guitars® to determine defectiveness. Once confirmed, the customer will be shipped an exchanged item or receive store credit. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused.

Our goal is to help customers find their Dream Guitar without any risk while searching!