Privacy Policy

Updated June 22, 2018

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect
This notice applies to all information collected or submitted on the website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website but we would not disclose anything that could be used to identify those individuals.

We may process information contained in any inquiry you submit to us regarding goods and/or services. This inquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you such as sending you our Email newsletters unless you have opted out of receiving any email marketing from us. We use MailChimp as our email platform in accordance with their Privacy Policy (https://mailchimp.com/legal/privacy/) and utilize Zoho CRM as our customer database in accordance with their Privacy Policy (https://www.zoho.com/privacy.html). 

We use Order Information that we collect to manage orders and accounting in Quickbooks, and are protected by their Privacy Policy (https://quickbooks.intuit.com/global/privacy/)

We use Order information that we collect to contractually fulfill you order using our chosen courier FedEx. This is done in accordance with FedEx’s own Privacy Policy (http://www.fedex.com/us/security/privacy-policy-us.html)

We offer and provide paid products and/or services within our website. We use third-party services for payment processing (e.g. payment processors). Their use of your personal information is governed by their privacy policies. The payment processors we work with are:

• Authorize.net
• PayPal

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Magento to power our online store. You can read more about how Magento uses your Personal Information here:  https://magento.com/legal/terms/privacy.  We use Google Analytics to help us understand how our customers use our website www.dreamguitars.com. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our websites. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by following the links below:

Facebook / Instagram – https://www.facebook.com/settings/?tab=ads

Twitter – https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads

Google – https://www.google.com/settings/ads/anonymous

Bing – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Email: Unsubscribing at the bottom of any email you receive from us

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/

We may also use any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information
You have the right to access personal information we hold about you and to ask that your personal information be corrected, restricted, updated, or deleted. You can access all your personally identifiable information that we collect online and maintain by contacting us by any of the methods detailed at the bottom of this page. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to the United States. You should also read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

How Long We Retain Data
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Personal data submitted via inquiries through our contact forms on Dream Guitars will be held indefinitely, unless otherwise stated by you. This is due to the nature of the inquiries you may submit. We will only contact you about these inquiries unless you have stated otherwise.

Updating of this Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. You should check the website occasionally to ensure you are happy with any changes to this policy.

How To Contact Us
Should you have other questions or concerns about the above privacy policy, please call us at (828) 658-9795 or click here to contact us. You can also mail us at Dream Guitars Inc, 59 Azalea Drive., Weaverville NC 28787.