Risk Free Purchasing
We completely understand customer concern with regard to buying expensive instruments online. Dream Guitars® has taken all of the risk out of the buying process, so you can buy with complete confidence and gain access to instruments you just can’t find in the average music store. We sell high-end custom instruments every day to happy customers all over the world. You could be one of them. Whether you wish to buy a new or used instrument we’ve created policies that allow for a hassle free and risk free purchase. Please review our return and exchange policies below.
Return Policy On In-Stock Inventory Stringed Instruments Only
Instruments purchased without a demo session in our showroom are eligible for our 72-hour trial period. Customers have 72 hours from receipt of an instrument to determine if it is right for them. The instrument may be returned for any reason during that time. Your only liability is the shipping costs in both directions. A small price to pay for access to the finest instruments in the world. The instrument must be shipped back within 72 hours. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused. All in-shop sales are final. All international sales are final.
Return Policy On Custom Ordered Stringed Instruments Only
Custom-built instruments require a non-refundable deposit and may be eligible for our 72-hour trial period. Eligibility for the 72-hour trial period is at the sole discretion of Dream Guitars® and is based on how closely the specifications of the instrument are to the builder’s norm. If a 72-hour trial is granted, customers have 72 hours from receipt of a custom built instrument to determine if it is right for them. The instrument may be returned for any reason during that time. Dream Guitars® will resell the instrument and process a refund only after the guitar is resold to a new buyer. The refund will be 100% of the purchase price less any tax, import duties (if applicable), shipping costs, and a 3% admin fee if the item was purchased with a credit card or via PayPal. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused. All international sales are final.
Return Policy On Merchandise Excluding Instruments
Unless otherwise specified, we gladly accept defective exchanges on products within 7 days of original invoice date. Item will be inspected upon return to Dream Guitars® to determine defectiveness. Once confirmed, customer will be shipped an exchanged item or receive a refund or store credit. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused.
Returns of non-defective items are at Dream Guitars® sole discretion within 7 days of original invoice date, unless otherwise noted on product page or within invoice. All items must be returned in the same condition as when shipped from Dream Guitars, otherwise the returned item(s) are subject to a 15% restocking fee. Dream Guitars reserves the right to refuse the item’s return completely if the item is in less than new condition upon inspection by Dream Guitars. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused.
Return shipping cost is the responsibility of the buyer. All in-shop sales are final. All international sales are final.
If you have any questions regarding the above, please do not hesitate to ask. Our goal is to help customers find their Dream Guitar without any risk while searching!
Players Say: "Dream Guitars is a fantastic place! I’ve never been to a shop that had so many exquisite instruments available. It’s so important to know all of your options when it’s time to purchase a high-end instrument. The staff is friendly to work with, and their insight about the inventory is extensive. This is one of the best places in the country to buy a guitar. The repair services are fantastic as well. I’ve had electronics installed on high-end instruments and minor tweaks made as well; each service made the instruments even better."